Take advantage of the multitasking, multithreaded application power of the IntelliStation^® Z Promodels featuring two PCI Express slots to help improve graphics performance. Dual PCI Express slotsallow up to four Advanced 3D displays for performance scalability and potential business growth.

New Intel^® technologies offer EM64T support for 64-bit computing. The IntelliStation Z Pro modelsare ideal for high-end digital content creation, finance, engineering, petroleum/chemical, lifesciences, high-end computing segments, and for UNIX^® clients who want compelling price toperformance and 64-bit support.

Solid performance

• Choice of Intel dual-core Xeon processors
  Key prerequisitesNone
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  Planned availability date

  August 31, 2006
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  Description

  The new IntelliStation Z Pro systems deliver leadership technology, advanced industrial design, andIBM quality, service, and support.

  System features

  • Choice of 2.0, 2.33, 2.66, or 3.0 GHz 1333 MHz FSB SMP-capable, dual-core, Intel Xeonmicroprocessors:
    • 2 MB per core on-board L2 cache
    • Six DIMM sockets that can support 32 GB of PC2-5300 667 MHz ECC Chipkill DDR2 FBDIMM
  • PCI Express x16 graphics slots on system board that supports the following dual-head-compatibleadapters:
    • NVIDIA Quadro NVS 285 128MB with 128 MB video memory
    • NVIDIA Quadro FX 550 with 128 MB video memory
    • NVIDIA Quadro FX 1500 with 256 MB video memory
    • NVIDIA Quadro FX 3500 with 256 MB video memory
    • NVIDIA Quadro FX 4500 with 512 MB video memory
  • Integrated IDE ATA-100 controller and four SATA ports
  • SAS models with adapter card supports four SAS ports and hardware RAID 0,1,1E
  • Six PCI slots
    • CD-ROM
    • CD-RW/DVD-ROM combination drive
    • Multiburner Plus
  • Choice of S.M.A.R.T. HDDs
    • SAS 73 GB, 146 GB, or 300 GB 10,00-rpm simple-swap
    • SAS 36 GB, 73 GB, or 146 GB 15,000-rpm simple-swap
    • SATA 80 GB, 160 GB, 250 GB, or 500 GB 7200-rpm simple-swap
  • Integrated Gigabit Ethernet with RJ-45 port
  • 815-watt, voltage-sensing power supply with PFC
  • Rack-mountable tower with six slots, six bays, and six to eight fans
  • One 9-pin serial ports, seven USB ports, and two IEEE 1394 ports
  • HD audio
    • Two accessible 5.25-inch, half-high bays (one with CD-ROM)
    • Four simple-swap, 3.5-inch, internal bays (one HDD installed)
    • One slim-high, 3.5-inch drive bay (optional diskette drive)

    Expansion slots

    Six expansion card slots

    • One fan with power supply
    • One of two CPU fans
    • One in rear of chassis
    • One in front of DIMMs
    • One I/O expansion
    • One in HDD tray
    • Zero to one video adapter fans

    Refer to theLimitationssection for slot availability and card length restrictions.

    System software

    All models run Microsoft Windows XP Professional or Red Hat Enterprise Linux WS 4 and are shippedwith the following:

    • Preload image on the HDD.
    • Diskette copies or hardcopy publications are available for an additional charge.
    • Device drivers CD-ROM that includes selected device drivers for Windows XP and Red Hat EnterpriseLinux WS 4

    Note: Applications and device drivers may vary from the retail version, and may not include all functionsand documentation. Not all applications are available separately; titles are subject to change.IBM makes no representation or warranties regarding non-IBM products. For non-IBM software,applicable vendor software licenses may apply.

    Refer to theSoftware informationsection for a full list of software shipped with the IntelliStation Z Pro workstation.

    Compatibility, service, and support

    • PCI
    • IDE, SAS, SATA
    • PCI Express
    • USB
    • 1394A (Firewire)
    • Serial ports

      For the latest information on software and hardware compatibility testing and third-partycertifications, visit

      http://www-03.ibm.com/servers/eserver/serverproven/compat/us/
    • Manufactured to meet high-quality IBM standards
    • Service and support: Three-year parts and labor, IBM on-site repair(IOR)
  
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  Product positioning

  The latest IntelliStation Z Pro workstation represents a new level ofhigh performance with the customer-driven design, latest technologies,and tuned architecture and features that can help you achieve high levelsof graphical and computational productivity and creativity. You can noweasily transition from 32- to 64-bit computing on your schedule.

  IntelliStation Z Pro models provide a migration path for users who wantthe latest Xeon processors. Those who are currently using the UNIXoperating system will find the IntelliStation Z Pro system providescomputational power and 64-bit support with an advantageousprice/performance. New technologies include:

  Reference information

  Chipkill is a trademark of International Business Machines Corporation in the United States or othercountries or both.

  IntelliStation, PS/2, and xSeries are registered trademarks of International Business MachinesCorporation in the United States or other countries or both.

  Intel is a registered trademark of Intel Corporation.

  Microsoft and Windows are trademarks of Microsoft Corporation.

  UNIX is a registered trademark of the Open Company in the United States and other countries.

  Linux is a trademark of Linus Torvalds in the United States, other countries or both.

  Other company, product, and service names may be trademarks or service marks of others.

  
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  Additional product attributes

  • DMI BIOS Instrumentation:

    Retrieves information from the system BIOS, such as memory configuration,BIOS version and date, and microprocessor and cache information.

  • PC system monitor instrumentation:

    Monitors system-board temperatures, system voltages, and fan speed, anddetects removal of the computer cover. Data is reported to the DMIservice layer. Systems management software, such as IBM Director Agent,can then be used to send an alert to the user or the system administratorif a problem occurs.

  IBM Director Agent

  IBM Director Agent, a client management application for networked computers, centralizes control ofyour computer systems to potentially help lower the total cost of ownership. View, monitor, andcontrol your networked computers with IBM Director Agent.

  With IBM Director Agent, you can:

  • Learn detailed inventory information about your computers, including the operating system, memory,network cards, and hardware.
  • Track your computers proactively with features such as power management, event log, and systemmonitoring.
  • Upwardly integrate with Tivoli^® Enterprise, Tivoli NetView^®, Computer Associates Unicenter, HPOpenView, Microsoft™ SMS, BMC Patrol, and NetIQ AppManager.

  Because IBM Director Agent uses some of the latest systems management standards, including CommonInformation Model, Web-Based Enterprise Management, and XML, it is typically compatible with theenterprise management software you have already.

  IBM Director Agent can also be used with the complete IBM Director product for more comprehensiveworkgroup management:

  Technology enablers

  IBM technology enablers are the supporting hardware designed into IBM products to enablecomprehensive systems management.

  • Pre-boot eXecution Environment (PXE) is firmware located on the network interface card that allows anetworked PC to find a configuration server on the network before loading any operating system.
  • S.M.A.R.T. HDDs offer early warning of some failures so that critical data can be protected.S.M.A.R.T. HDDs are the industry-standard reliability indicator for both SAS and SATA HDDs.
  • Wake on LAN^®, a product of the IBM and Intel^® Advanced Manageability Alliance, enablesadministrators to remotely power on a networked client system from a powered-off state.

  Alert Standard Format 2.0 (ASF): Enhance your ability to monitor PCs locally or remotely, with remote secure power-oncapability. ASF notifies you immediately of system events, such as chassis intrusion, clientdisconnect from the network, or system startup errors, regardless of the power state of the system.ASF helps provide both systems management and asset protection. Systems management notifies you ofconfiguration changes during power-on self-test (POST), system errors during POST, and operatingsystem hangs or errors. Asset protection tracks the system presence via monitoring of an LANconnection and tracking intrusion, regardless of whether the system is fully powered on, or whetherthe system is off, but still plugged into the outlet. Also, ASF notifies you when certainenvironmental conditions, such as the temperature, are abnormal.

  Trusted platform module (TPM): TPM is a piece of hardware that provides additional security on a system. The TPM chipgenerates encryption keys, which can be used to help securely store documents, secure sending ofdocuments, and secure password storage.
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  Hardware and software information

  Hardware information

  Monitors: IBM monitors supported by the IntelliStation Z Pro workstation will be reflected in thecompatibility report to be made available to marketing and support channels when testing iscomplete.

  Performance 2D graphics

  NVIDIA Quadro NVS 285 128MB PCI Express video adapter: This 2D class video adapter is used in high-performance 2D models.

  This adapter includes:

  • Analog CRT monitor
  • Digital CRT monitor (with optional DMS59-to-Dual DVI-I cable)
  • Analog flat panel
  • Digital flat panel (with optional DMS59-to-Dual DVI-I cable)
  • x16 PCI Express support
  • Flashable video BIOS
  • VESA VBE V2.0 and DDC2B compliance
  • Display power management signaling (DPMS)
  • Complete plug-and-play support

  Display modes: The NVIDIA Quadro NVS 285 128MB (NV44NVS) supports the following screen resolutions andrefresh rates:

  Enrty 3D graphics

  NVIDIA Quadro FX 550 PCI Express video adapter: This entry 3D class video adapter is used in high-performance 3D models.

  This adapter includes:

  • Analog CRT monitor
  • Digital CRT monitor (with optional DMS59-to-Dual DVI-I cable)
  • Analog flat panel
  • Digital flat panel (with optional DMS59-to-Dual DVI-I cable)
  • x16 PCI Express support
  • Optimized and certified, by third parties, for all leading workstation applications
  • Hardware accelerated antialiased points and lines
  • Hardware OpenGL overlay planes
  • Hardware accelerated two-sided lighting
  • Full support for Shader Model 3.0/DirectX 9.1
  • Comprehensive Microsoft DirectX 9.1 (and lower) and OpenGL 2.0 (and earlier) support
  • Broad operating system support including Windows XP 64- and 32-bit, Windows 2000, and Linux 64- and32-bit
  • Advanced multidisplay desktop and application management seamlessly integrated into MicrosoftWindows

  Display modes: The NVIDIA Quadro FX 550 (NV43GLU) supports the following screen resolutions and refreshrates:

  Advanced 3D graphics

  NVIDIA Quadro FX 1500 256 MB PCI Express video adapter

  This adapter includes:

  • NVIDIA G71GL video chip
  • Full 128-bit floating-point precision graphics pipeline
  • HDTV output
  • x16 PCI Express support
  • Optimized and certified, by third parties, for all leading workstation applications
  • Hardware accelerated antialiased points and lines
  • Hardware OpenGL overlay planes
  • Hardware accelerated two-sided lighting
  • High-performance OpenGL hardware accelerated pixel readback
  • Full support for Shader Model 3.0 / DirectX 9.1
  • Comprehensive Microsoft DirectX 9.1 (and lower) and OpenGL 2.0 (and earlier) support
  • Broad operating system support including Windows XP 64- and 32-bit, Windows 2000, and Linux 64 and32-bit
  • Advanced multidisplay desktop and application management seamlessly integrated into MicrosoftWindows

  NVIDIA nView display technology allows a single PCI Express adapter to independently support any twoof the following displays:

  • Analog CRT monitor
  • Digital CRT monitor
  • Analog flat panel
  • Digital flat panel

  Technical capabilities

  • 256 MB of 256-bit, GDDR3 SDRAM memory interface
  • Dual 400 MHz RAMDACs supporting a primary display and a secondary analog display resolution up to2048 x 1536 at 85 MHz per display
  • Eight pixels per clock rendering engine
  • Sixteen textures per pixel
  • 16x full-scene antialiasing (FSAA)
  • 12-bit subpixel precision

  Display modes: The NVIDIA Quadro FX 3500 PCIe supports the following screen resolutions and refresh rates:

  Extreme 3D graphics

  NVIDIA Quadro FX 4500 512 MB PCI Express video adapter

  This adapter includes:

  
  • NVIDIA G70GL video chip
  • Full 128-bit floating-point precision graphics pipeline
  • OpenGL quad-buffered stereo (3-pin sync connector)
  • x16 PCI Express support
  • Optimized and certified, by third parties, for leading workstation applications
  • Hardware accelerated antialiased points and lines
  • Hardware OpenGL overlay planes
  • Hardware accelerated two-sided lighting
  • High-performance OpenGL hardware accelerated pixel readback
  • Full support for shader model 3.0/DirectX 9.1
  • Comprehensive Microsoft DirectX 9.0c (and lower) and OpenGL 1.5 (and earlier) support
  • Broad operating system support including Windows XP 64- and 32-bit, Windows 2000, and Linux 64- and32-bit
  • Advanced multidisplay desktop and application management seamlessly integrated into MicrosoftWindows

  NVIDIA nView display technology allows a single PCI Express adapter to independently support any twoof the following displays:

  • PCI BIOS Specification V2.2
  • Plug-and-play BIOS Specification V1.0A
  • DMI BIOS Specification V2.0

  Preload image recovery: Selected models are preloaded with Windows XP Professional. Preloadimage recovery is enabled through disk-to-disk recovery or the productrecovery CD.

  Disk-to-disk product recovery: The new IntelliStation Z Pro systems preinstalled with operatingsystems have a unique partition on the HDD for product recovery. If thepreload image is corrupted, the original image can typically be retrievedfrom the recovery partition.

  Product recovery CD: Product recovery CDs are available as field-replaceable units (FRUs)for systems preloaded with Windows XP Professional. They offer theoption to fully recover and restore the original preload image of theoperating system, including most original device drivers and allapplications after formatting the HDD.

  Education support

  No self-study or classroom courses are available specifically for the IBMIntelliStation Z Pro workstation.

  Call IBM Education and Training at 800-IBM-TEACH (426-8322) for educationcatalogs, schedules, and enrollments.
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  Publications

  The following publications are shipped with the IntelliStation Z Prosystem.

  The following software documentation is shipped with models that haveWindows XP Professional preinstalled.

  The IBM Publications Center Portal

  http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi

  The Publications Center is a worldwide central repository for IBM productpublications and marketing material with a catalog of 70,000 items.Extensive search facilities are provided, as well as payment options viacredit card. A large number of publications are available online invarious file formats, which can currently be downloaded free of charge.

  TheIntelliStation User's GuideandHardware Maintenance Manual, in U.S. English versions, are available from

  http://www.pc.ibm.com/support

  Click workstations, then the workstation family, then OnlinePublications.
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  Services

  IBM Integrated Technology Services

  IBM services include business consulting, outsourcing, hosting services, applications, and othertechnology management.

  These services help you learn about, plan, install, manage, or optimize your IT infrastructure to bean On Demand Business. They can help you integrate your high-speed networks, storage systems,application servers, wireless protocols, and an array of platforms, middleware, and communicationssoftware for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

  For details on available services, contact your IBM representative or visit

  http://www.ibm.com/services/

  For details on available IBM Business Continuity and Recovery Services,contact your IBM representative or visit

  http://www.ibm.com/services/continuity

  For details on education offerings related to specific products, visit

  http://www.ibm.com/services/learning/index.html

  Select your country, and then select the product as the category.
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  Technical information

  Specified operating environment

  Physical specifications

  HDD specifications

  Sustained data transfer rates:

  • DVD-ROM including latency, single layer: 120 ms
  • CD-ROM including latency: 100 ms
  • CD-RW including latency: 100 ms
  • 2 MB data buffer

  Multi-Burner Plus Drive

  • DVD-ROM (6.6x-16x CAV, 4.7 GB DVD-ROM read): 9.17 to 22.16 MB/s
  • DVD-ROM (5.0x-126x CAV, 8.5 GB Dual-layer read): 6.8 to 16.62 MB/s
  • DVD-R/+R (3.3x-8X CAV, 4.7 GB DVD-R/+R read): 5.73 to 13.85 MB/s
  • DVD-R/+R (3.3x-8X CAV, 8.5 GB DVD-R/+R read): 4.58 to 11.08 MB/s
  • DVD-RW/+RW (3.3x-8X CAV, 4.7 GB DVD-RW/+RW read): 4.58 to 11.08 MB/s
  • DVD-RAM (6x-12x PCAV, 4.7 GB DVD_RAM read): 8.31 to 16.62 MB/s
  • CD-R/RW/ROM (17-40x CAV, read): 2.6 to 6.0 MB/s
  • DVD-R+R (1x -16X PCAV, 4.7 GB DVD-R/+R write): 9.9 to 22.16 MB/s
  • DVD-R/+R (2x-8X CLV, 8.5 GB DVD-R/+R Dual-layer write): 5.54 MB/s
  • DVD-RW (2x-6X CLV, 4.7 GB DVD-RW write: 8.31 MB/s
  • DVD+RW (3.3x — 8X ZCLV, 4.7 GB DVD+RW write: 4.57 to 11.08 MB/s
  • DVD-RAM (6x-16x PCAV, 4.7 GB DVD-RAM write): 8.31 to 16.62 MB/s
  • CD-RW (8-32x ZCLV, write): 4.8 MB/s
• Max burst data transfer rate: Ultra DMA Mode 4: 66.6 MB/s
• Average access times:
  • Height: 469 mm (18.7 in); removable handle subtract 30 mm (1.18 in)
  • Width: 215.9 mm (8.5 in)
  • Depth: 500 mm (19.7 in)
  • Weight: 20.9 kg (46.0 lb) (minimum configuration)

  Electrical power specifications

  • System on: 10° to 32° C (50° to 90° F) at 0 to 2,134 m (0 to 7,000 ft)
  • System on: 32° to 35° C (90° to 95° F) at 0 to 914 m (0 to 3,000 ft)
  • System off: -40° to 60° C (-40° to 140° F) at 0 to 2,134 m (0 to 7,000 ft)

  Shipping specifications

  Approximate shipping dimensions and weight:

  • LWAd = 4.3 bels (idle) with SATA HDD
  • LWAd = 5.3 bels (operating)

  Note: The noise emission level stated is the declared (upper limit) A-weighted sound power level, inbels, for a random sample of machines, typically configured and operating in idle mode (powered on,but no DASD read/write or other I/O activity). All measurements have been made in accordance withANSI S12.10 and reported in conformance with ISO 9296.

  Equipment approvals

  • System on: 10° to 35° C (50° to 95° F)
  • System off: -40° to 60° C (-40° to 140° F)
  • Relative humidity: 8% to 80%
  • Maximum altitude: 2,133 m (7,000 ft)
  • Heat output: 1948 Btu/hr (maximum configuration)
  • Electrical power:
    • The IntelliStation Z Pro system currently supports 512 MB, 1 GB, 2 GB and4 GB PC2-5300 667 MHz ECC Chipkill DDR2 FBDIMM.
    • PC2-5300 667 MHz ECC Chipkill DDR2 FBDIMM memory must be installed inpairs. DIMM pairs must be identical. Refer to the service label on theinside of the chassis or the publications for more information.
    • Hibernation under the Windows XP operating system is not supported if 4GB or more of memory is installed

      Note: Maximum memory may require replacement of standard memory with optionalmaximum memory modules.

  • The 32-bit/33 MHz PCI slot does not support a 64-bit PCI adapter due tophysical limitations.
  • The 32-bit/33 MHz PCI slot is a 5V slot. 5V or universal PCI adapterscan be plugged into this slot.
  • Wake on LAN is not supported if systems are improperly shut down.
  • Graphics:
    • Mixing of SAS and SATA HDDs is not supported.

      Note: The number of devices per system may be limited, therefore highlycomplex configurations may not be supported. To confirm a configurationis supported, check with your IBM sales representative.

    • 5.25-inch bays do not support 10,000 rpm, or faster, HDDs.
    • Installation of SAS HDDs requires the SAS interface card.
    • RAID 0, 1, or 1E requires the SAS interface card.
    • IDE HDDs are not supported.
  • Power supply:

    The IntelliStation workstation uses an optimum power supply to meet mostconfiguration requirements for this class of system. Certain very richconfigurations may exceed available power. Clients are responsible toensure that adequate power is available for all your configured devices,including drives, memory, and adapter cards.

  • FLASH recovery from a USB CD-ROM device is not supported.
  • Bootable 1394A (Firewire) devices are not supported.
  • If a SATA tape drive is installed and the SAS/SATA interface card is notinstalled, the maximum number of SATA HDDs supported is 3.

  PCI Express naming scheme:

  ASF 2.0

  Asset control and monitoring:

  IBM Director Agent, the chassis intrusion switch, and ASF help notify network administrators when anIntelliStation Z Pro workstation is opened without authorization. The administrator can then takeappropriate action to prevent system tampering or theft.

Data protection helps provide data integrity and prevent its loss. The IntelliStation Z Proworkstation has the following data protection attributes:

• Cover key lock
• U-bolt anchoring option
• Security slot (for attachment of optional cable lock such as Kensington cable lock)
• Cover tamper detect switch
• Secure fixed DASD
• Power-on password
• Setup utility password (administrator password)
• Keyboard/mouse password
• Boot sequence control
• Boot without keyboard or mouse
• Diskette boot inhibit
• Disable mouse
• Diskette write-protect
• Diskette I/O control
• HDD I/O control
• Serial port I/O control
• Secure access openings (vents, louvers)
• Vital product data stored in on-board flash ROM
• Write protection control circuit for flash ROM

To assist in security, systems management, and asset management, the following system identifiers(vital product data) are provided:

Terms and conditions

IBM Global Financing: Yes

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM.

In the United States, call 800-IBM-SERV (426-7378), or write to

Warranty Information
P.O. Box 12195
Research Triangle Park, NC 27709
Attn: Dept JDJA/B203

Warranty Period

Intellistation Z Pro

Customer Replaceable Unit (CRU) (keyboard, mouse, speaker, memory, HDD), and on-site service forother selected parts.

CRU service: IBM provides replacement CRUs to you for you to install. CRU information and replacementinstructions are shipped with your machine and are available from IBM at any time on your request.CRUs are designated as being either a Tier 1 or a Tier 2 CRU. Installation of Tier 1 CRUs is yourresponsibility. If IBM installs a Tier 1 CRU, at your request, you will be charged for theinstallation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additionalcharge under the type of warranty service specified below, on-site service.

Based upon availability, CRUs will be shipped for next business day (NBD) delivery. IBM specifiesin the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM.When return is required, return instructions and a container are shipped with the replacement CRU,and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

Licensing: Programs included with this product are licensed under the terms andconditions of the License Agreements that are shipped with the system.

Maintenance Services

ServiceElect and ServiceSuite™: ServiceElect and ServiceSuite provide hardware warranty service upgrades, maintenance, andselected support services in one agreement.

Warranty service upgrade: During the warranty period, warranty service upgrades provide an enhanced level of on-siteservice for an additional charge. A warranty service upgrade must be purchased during the warrantyperiod and is for a fixed term (duration). It is not refundable or transferable and may not beprorated. If required, IBM will provide the warranty service upgrade enhanced level of on-siteservice acquired by the customer. Service levels are response time objectives and are notguaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBMWeb site. You must follow the problem determination and resolution procedures that IBM specifies.Scheduling of service will depend upon the time of your call and is subject to parts availability.

CRUs will be provided as part of the machine's standard warranty CRU service except that you mayinstall a Tier 1 CRU yourself or request IBM installation, at no additional charge, under one of theon-site service levels specified below.

IBM will repair the failing machine at your location and verify its operation. You must providesuitable working area to allow disassembly and reassembly of the IBM machine. The area must beclean, well lit and suitable for the purpose.

The following warranty service upgrade options are available:

• On-site service — IOR, 9 hours per day, Monday through Friday excluding holidays, 4-hour averageresponse.
• On-site service — IOR, 24 hours per day, 7 days a week, 4-hour average response.

Maintenance service: If required, IBM provides repair or exchange service depending on the type of maintenanceservice specified below for the machine. An IBM technician will attempt to resolve your problemover the telephone, you must follow IBM's problem determination and resolution procedures.Scheduling of service will depend upon the time of your call and is subject to parts availability.Service levels are response time objectives and are not guaranteed.

CRU service: If your problem can be resolved with a CRU (keyboard, mouse, speaker, memory, HDD), IBM willship the CRU to you for you to install. CRU information and replacement instructions are shippedwith your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must bereturned to IBM. When return is required, return instructions and a container are shipped with thereplacement CRU, and you may be charged for the replacement CRU if IBM does not receive thedefective CRU within 30 days of your receipt of the replacement.

On-site service: IOR; IBM will repair the failing machine at your location and verify its operation. You mustprovide suitable working area to allow disassembly and reassembly of the IBM machine. The area mustbe clean, well lit, and suitable for the purpose.

The following on-site service options are available:

• On-site service — IOR, 9 hours per day, Monday through Friday excluding holidays, NBD response.
• On-site service — IOR, 9 hours per day, Monday through Friday excluding holidays, 4-hour averageresponse.
• On-site service — IOR, 24 hours per day, 7 days a week, 4-hour average response.

Maintenance service (ICA)

Maintenance services are available for ICA legacy contracts. The preferred go-to-market offeringsare ServiceElect. However, ICA legacy contracts will still be available for current customers untilthey are withdrawn.

Alternative service (Warranty service upgrades): During the warranty period, warranty service upgrades provides an enhanced level of on-siteservice for an additional charge. A warranty service upgrade must be purchased during the warrantyperiod and is for a fixed term (duration). It is not refundable or transferable and may not beprorated. If required, IBM will provide the warranty service upgrade enhanced level of on-siteservice acquired by the customer. Service levels are response time objectives and are notguaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBMWeb site. You must follow the problem determination and resolution procedures that IBM specifies.Scheduling of service will depend upon the time of your call and is subject to parts availability.

CRUs will be provided as part of the machine's standard warranty CRU service except that you mayinstall a Tier 1 CRU yourself or request IBM to install it, at no additional charge under the typeof warranty service specified below, on-site service.

IBM will repair the failing machine at your location and verify its operation. You must providesuitable working area to allow disassembly and reassembly of the IBM machine. The area must beclean, well lit, and suitable for the purpose.

The following warranty service upgrade option is available.

• On-site service — IOR, 24 hours per day, 7 days a week, 4-hour average response.

Maintenance service: If required, IBM provides repair or exchange service depending on the type of maintenanceservice specified below for the machine. An IBM technician will attempt to resolve your problemover the telephone, you must follow IBM's problem determination and resolution procedures.Scheduling of service will depend upon the time of your call and is subject to parts availability.Service levels are response time objectives and are not guaranteed.

CRU service: If your problem can be resolved with a CRU (keyboard, mouse, speaker, memory, HDD), IBM willship the CRU to you for you to install. CRU information and replacement instructions are shippedwith your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must bereturned to IBM. When return is required, return instructions and a container are shipped with thereplacement CRU, and you may be charged for the replacement CRU if IBM does not receive thedefective CRU within 30 days of your receipt of the replacement.

On-site service: IOR; IBM will repair the failing machine at your location and verify its operation. You mustprovide suitable working area to allow disassembly and reassembly of the IBM machine. The area mustbe clean, well lit and suitable for the purpose.

The following on-site service options are available:

• On-site service — IOR, 9 hours per day, Monday through Friday excluding holidays, NBD.
• On-site service — IOR, 24 hours per day, 7 days a week, same-day response.

Non-IBM parts support

Warranty service: IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceableunit (FRU) part number label. These parts are to be serviced during the IBM machine warrantyperiod. IBM is covering the service on these selected non-IBM parts as an accommodation to theircustomers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades and maintenance services: Under certain conditions, IBM Integrated Technology Services repairs selected non-IBM parts atno additional charge for machines that are covered under warranty service upgrades or maintenanceservices.

IBM Service provides hardware problem determination on non-IBM parts (adapter cards, PCMCIA cards,disk drives, memory, and so forth) installed within IBM systems covered under warranty serviceupgrades or maintenance services and provides the labor to replace the failing parts at noadditional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if thefailing part is an accommodations part (a part with an IBM FRU label), IBM may also source andreplace the failing part at no additional charge. For all other non-IBM parts, customers areresponsible for sourcing the parts. Installation labor is provided at no additional charge, if themachine is covered under a warranty service upgrade or a maintenance service.

IBM Hourly Service Rate Classification

One

ServicePac^® offerings

Warranty and maintenance options: The announced products may be eligible for ServicePacs for warranty and maintenance options,convenient prepackaged offerings for warranty service upgrades and maintenance services.

Installation services: The announced products may be eligible for ServicePacs for installation services, convenientprepackaged offerings for installation services. Refer to thePricessection for information on the availability of ServicePac offerings.

For additional ServicePac information, visit

http://www-1.ibm.com/services/its/us/servicepac.html

Field-installable features: Yes

Model conversions: No

Machine installation

Customer setup: customers are responsible for installation accordingto the instructions IBM provides with the machine.

Graduated program license charges apply: No. This product does not contain Licensed Internal Code orLicensed Machine Code.

Educational allowance: None
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Prices

The prices provided in this announcement are suggested retail prices forthe U.S. only and are provided for your information only. Dealer pricesmay vary, and prices may also vary by country. Prices are subject tochange without notice. For additional information and current prices,contact your local IBM representative.

Product charges

Express models

Intellistation Z Pro Manual Free

MA ServicePac for post warranty

ServicePac for installation services

For ServicePac prices, visit

Intellistation Z Pro 6221

http://www-1.ibm.com/services/its/us/spwarmain.html

Intellistation Z Pro Manual Download

Maintenance service charges (Legacy)(IOR)

Alternative service (Warranty service upgrades)

The offerings below apply to all models of machine type 9228

Intellistation Z Pro Manuals

The models are : All

Maintenance service

For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

IBM Global Financing: IBM Global Financing offers competitive financing to credit-qualified customers to assist themin acquiring IT solutions. Our offerings include financing for IT acquisition, including hardware,software, and services, both from IBM and other manufacturers or vendors. Offerings (for allcustomer segments: small, medium, and large enterprise), rates, terms, and availability can vary bycountry. Contact your local IBM Global Financing organization or visit the Web at

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in theUnited States and other IBM subsidiaries and divisions worldwide toqualified commercial and government customers. Rates are based on acustomer's credit rating, financing terms, offering type, equipment type,and options, and may vary by country. Other restrictions may apply.Rates and offerings are subject to change, extension, or withdrawalwithout notice. Financing solutions from IBM Global Financing can helpyou stretch your budget and affordably acquire the new product. Butbeyond the initial acquisition, our end-to-end approach to IT managementcan also help keep your technologies current, reduce costs, minimizerisk, and preserve your ability to make flexible equipment decisionsthroughout the entire technology life cycle. For more financinginformation, please visit

http://www.ibm.com/financing


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Order now

To order, contact the Americas Call Centers, your local IBMrepresentative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call800-IBM-4YOU (426-4968).

Ibm Intellistation Z Pro 6221 Manual

The Americas Call Centers, our national direct marketing organization,can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

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